Priva1. Information We Collect

We may collect the following types of information:

a. Personal Information
Information you voluntarily provide, including your:

• Name
• Email address
• Phone number
• Postal address
• Any other details you submit via contact forms, bookings, or product purchases

b. Usage Data
Information collected automatically when you use our website:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and other analytical data

c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings or our cookie consent banner.

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2. How We Use Your Information

We process your personal data for the following purposes, based on one or more lawful bases (consent, contract, legal obligation, or legitimate interest):

• To provide, manage, and improve our services
• To respond to your inquiries and fulfil bookings or purchases
• To send service updates, newsletters, or promotional materials (with your consent)
• To monitor and analyse usage for website improvement
• To comply with legal obligations and enforce our policies

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3. Information Sharing

We may share your information with:

• Third-party service providers (e.g., payment processors, shipping companies, IT support) to perform functions on our behalf
• Legal authorities if required to comply with applicable laws or respond to lawful requests
• Business partners only when necessary to deliver the services you’ve requested

We do not sell or rent your personal information to third parties.

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4. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, your data will be securely deleted or anonymised.

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5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no online transmission or storage system is 100% secure, so we cannot guarantee absolute security.

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6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [email protected].

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7. International Data Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place (e.g., standard contractual clauses) to protect your information in line with data protection laws.

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8. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations. We encourage you to review it regularly. Updates will be posted on this page with a revised “Last Updated” date.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

📧 Email: [email protected]
📞 Phone: 07923 862593