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At Edward Charles, we are committed to delivering quality products and a seamless shopping experience. Please review our Shipping & Returns Policy before placing your order.
Shipping Information
1. Shipping Areas
We currently ship within the United Kingdom. If you’re outside the UK and would like to place an order, please contact us at [email protected].
2. Processing Time
Orders are typically processed within 1–2 business days. Orders placed after 2 PM or on weekends/public holidays will be processed the next working day.
3. Delivery Timeframes
- Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days (if available)
Note: Delivery times are estimates and may be affected by carrier delays beyond our control.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location and chosen delivery method. Free shipping may be offered on orders over a certain value (as advertised on the website).
5. Order Tracking
Once dispatched, you’ll receive an email with a tracking number so you can monitor your shipment.
Returns & Exchanges
1. Return Eligibility
We accept returns within 14 days of delivery for most items in unused, unopened condition and in the original packaging.
Items not eligible for return include:
- Used products
- Items marked as final sale or non-returnable
- Gift cards or digital products
2. How to Initiate a Return
To request a return, email [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
We’ll provide return instructions and, if approved, the return shipping address. Customers are responsible for return shipping costs unless the item is defective or we made a shipping error.
3. Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 5–7 business days.
4. Exchanges
To exchange an item, follow the return process above and place a new order for the desired product.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [email protected] with photos and a description. We will promptly arrange a replacement or refund at no cost to you.
Questions?
We’re here to help. For any queries regarding shipping, returns, or your order in general, reach out to us at:
📧 Email: [email protected]
📞 Phone: 07923 862593